# Postware > The system of record for agents. Give your agents ready-made data models and skills for everything your company needs, from customers and deals to invoices and support tickets. Fully hosted, so you can finally ditch your SaaS stack. To set up a workspace, follow the agent setup page. Every docs page is available as Markdown by adding .md to its URL. ## Start - [Agent setup](https://postware.ai/docs/start.md): create a cloud workspace with no account, connect the agent and install the skill ## Reference - [Pack reference](https://postware.ai/docs/packs.md) - [Model reference](https://postware.ai/docs/models.md) - [API reference](https://postware.ai/docs/api.md): The HTTP API, rendered from the OpenAPI document. - [Connect your AI](https://postware.ai/docs/connect.md): Connect Postware to AI assistants and AI workflows over MCP. - [Agent skill](https://postware.ai/docs/skill.md): The guide agents install to work with your data correctly. ## Packs - [Core](https://postware.ai/docs/packs/core.md): The everyday records of a company: people, organizations, teams, projects, tasks, events, notes, messages, files and products. Included in every workspace. - [System](https://postware.ai/docs/packs/system.md): The accounts, permissions, sharing and labels every workspace has. Included in every workspace. - [CRM](https://postware.ai/docs/packs/crm.md): Sales pipelines and the deals moving through them. - [Billing](https://postware.ai/docs/packs/billing.md): Prices, subscriptions, invoices, payments and tax rates. - [Support](https://postware.ai/docs/packs/support.md): Support tickets; the conversation is Messages about the ticket and internal notes are Notes. - [Content](https://postware.ai/docs/packs/content.md): Collections and Documents for a site, docs, a blog, a changelog or a help centre. ## Models - [Collection](https://postware.ai/docs/models/collection.md): A set of Documents published together: a site, a blog, a docs tree, a changelog or a help centre, with a slug and a public flag that publishes its published Documents. - [Deal](https://postware.ai/docs/models/deal.md): A potential sale to an Organization or a Person, tracked through a Pipeline, with an amount, a probability and an expected close. - [Document](https://postware.ai/docs/models/document.md): One piece of content in a Collection: a page, a post, a docs article, a changelog entry or a help article, in Markdown, with a status from draft to published, authors, SEO metadata and an optional parent for hierarchies. - [Event](https://postware.ai/docs/models/event.md): A scheduled block of time: a meeting, a call, an appointment, a reminder. - [File](https://postware.ai/docs/models/file.md): Stored or referenced binary content with a name and a type. - [Identity](https://postware.ai/docs/models/identity.md): How a principal authenticates: a provider's stable subject bound to a Member (an operator) or a Person (an end user), with the asserted email and the kinds of factor used. - [Import run](https://postware.ai/docs/models/import_run.md): One execution of an importer: which importer, in which mode, with what outcome and per-model counts. - [Invoice](https://postware.ai/docs/models/invoice.md): A statement of money owed for goods or services: receivable when we issued it, payable when we received it (a bill). - [Member](https://postware.ai/docs/models/member.md): An operator of the workspace: a person on the team, an agent or a service, with roles. - [Message](https://postware.ai/docs/models/message.md): One message on a channel: an email, a chat message, an SMS, a call record, with sender, recipients, body and the records it is about. - [Note](https://postware.ai/docs/models/note.md): Free text about one or more records: an internal note, a comment, a meeting summary. - [Organization](https://postware.ai/docs/models/organization.md): A company, nonprofit, government body or household: a customer, a vendor, a partner or an account. - [Payment](https://postware.ai/docs/models/payment.md): Money that moved against invoices: a customer paying us (receivable), us paying a vendor (payable), or a refund of either. - [Person](https://postware.ai/docs/models/person.md): A human being: a customer, a contact, an employee, or an end user of the product. - [Pipeline](https://postware.ai/docs/models/pipeline.md): An ordered set of stages that Deals move through, each mapped to one of the standard categories open, won or lost. - [Policy](https://postware.ai/docs/models/policy.md): A rule: which principals may do which actions on which model, narrowed by a filter in the query grammar. - [Price](https://postware.ai/docs/models/price.md): An amount at which a Product is sold, once or on a recurring interval. - [Product](https://postware.ai/docs/models/product.md): A thing the business sells or buys: a good, a service or a digital item. - [Project](https://postware.ai/docs/models/project.md): A container of work with a lifecycle: planned, active, paused, done or cancelled. - [Share](https://postware.ai/docs/models/share.md): A grant of read, and optionally comment, access to records, by ids or by filter, to someone outside the workspace: a link, an email, another workspace or the public. - [Subscription](https://postware.ai/docs/models/subscription.md): A recurring agreement to bill (receivable) or be billed (payable) for Prices, period after period. - [Tag](https://postware.ai/docs/models/tag.md): A label that works the same on every record: a namespaced slug with a display name, a colour and a description. - [Task](https://postware.ai/docs/models/task.md): A unit of work with a status, a priority, assignees and a due date. - [Tax rate](https://postware.ai/docs/models/tax_rate.md): A named tax percentage applied to invoice lines (VAT 20%, GST 5%, a state sales tax), referenced by Products and Invoice lines. - [Team](https://postware.ai/docs/models/team.md): A named group of Members that work is assigned to. - [Ticket](https://postware.ai/docs/models/ticket.md): A request for help from a Person, owned by the team until it is solved. - [Workspace](https://postware.ai/docs/models/workspace.md): The tenant: one company or one person, holding exactly one of these records, its first.