Message

One message on a channel: an email, a chat message, an SMS, a call record, with sender, recipients, body and the records it is about. A Ticket's conversation is its Messages.


Pack	Core
Version	v1 (latest)
URN	`urn:postware:core:message`
Identity	`identifiers`

Fields

Field	Type	Req	Notes
`channel`	enum(email\|chat\|sms\|phone\|web\|social\|api\|other)	yes
`direction`	enum(inbound\|outbound\|internal)	yes
`from`	Participant	yes
`to`	Participant[]	no
`cc`	Participant[]	no
`bcc`	Participant[]	no
`reply_to`	Participant[]	no
`subject`	string	no
`body`	text	yes	plain text or Markdown; may be empty when the message is only attachments
`body_html`	text	no
`sent_at`	datetime	yes
`thread_key`	string	no	opaque grouping key: a mail thread id, a chat channel and thread, a ticket id
`in_reply_to`	Ref<Message>	no
`attachments`	Ref<File>[]	no
`delivery`	enum(draft\|queued\|sent\|delivered\|failed)	no	outbound only
`about`	Ref<any>[]	no	the Ticket, the Deal

Extensions

Extension	Type	Notes
`ext.messaging.received_at`	datetime	When the receiving system accepted the message (the Received trace, Gmail internalDate, Graph receivedDateTime); sent_at orders the thread, this records delivery.
`ext.messaging.references`	string	The RFC 5322 References header as written: the Message-IDs of the thread's ancestors, space-separated, for rebuilding threads of imported mail.